Terms & Conditions

1. About Us

These Terms & Conditions govern your use of the website vapealive.uk and any purchase made through it. The website is operated by:

2. Acceptance of Terms

By accessing or using our website, or by placing an order, you confirm that you:

• Are aged 18 or over
• Are a resident of the United Kingdom
• Have read and agree to these Terms & Conditions in full
• Have read and agree to our Privacy Policy
• Are purchasing products for your own personal use and not on behalf of a minor

If you do not agree to these terms, please do not use this website.

3. Age Restriction

All products sold on vapealive.uk are intended for adults aged 18 and over only. It is a criminal offence to purchase vaping or nicotine products for or on behalf of anyone under the age of 18.

We use an age verification gate on our website. By confirming you are 18 or over to gain access, you are making a legal declaration. Providing false information to bypass our age gate is a breach of these Terms & Conditions and may be reported to the relevant authorities.

We reserve the right to cancel and refund any order where we have reason to believe the customer is under 18.

4. Placing an Order

When you place an order on our website:

• You are making an offer to purchase the selected products at the stated price
• Your order is not confirmed until you receive an order confirmation email from us
• We reserve the right to refuse or cancel any order at our discretion, including where a product is out of stock, incorrectly priced, or where we suspect fraudulent activity
• If we cancel your order, a full refund will be issued to your original payment method

All prices shown on our website are in Great British Pounds (£) and include VAT where applicable.

5. Payment

We accept the following payment methods:

All payments are processed securely. We do not store your full card details. By using Klarna, you agree to their separate terms and conditions. NLW Media Solutions LTD is not responsible for any issues arising from third-party payment providers.

Full payment is required before any order is dispatched.

6. Delivery

We deliver to addresses within the United Kingdom only. Orders are fulfilled and dispatched by our chosen courier partners, which include DPD, Evri, and Hermes.

• Estimated delivery times are provided at checkout but are not guaranteed
• We are not responsible for delays caused by couriers, adverse weather, or circumstances outside our control
• Risk in the goods passes to you upon delivery
• If your order has not arrived within the estimated timeframe, please contact us at [email protected]

For full details on delivery times and costs, please see our Shipping & Delivery page.

7. Returns & Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it, without giving a reason, provided the items are unused, in their original packaging, and in a resaleable condition.

If you receive a faulty or damaged item, please contact us within 48 hours of delivery at [email protected] with your order number and a description of the issue. We will assess each case individually.

For full details, please see our Returns & Refunds page.

8. Product Information

We make every effort to ensure product descriptions, images, and prices are accurate. However:

• Product images are for illustration purposes and may vary slightly from the actual item
• We reserve the right to correct any pricing errors and will notify you before processing your order
• Product availability is subject to change without notice
• We do not offer a manufacturer or retailer warranty on any products sold
• All products are sold in compliance with UK TPD regulations

9. Limitation of Liability

To the fullest extent permitted by UK law, NLW Media Solutions LTD shall not be liable for:

• Any indirect, consequential, or special loss arising from use of our website or products
• Loss of data, revenue, or profits
• Delivery delays caused by third-party couriers
• Any health effects arising from misuse of vaping products

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

10. Intellectual Property

All content on vapealive.uk including text, images, logos, and design is the property of NLW Media Solutions LTD or its licensors and is protected by UK copyright law.

You may not copy, reproduce, or redistribute any content from this website without our prior written consent.

11. Website Use

You agree not to use this website:

• For any unlawful purpose
• To submit false or misleading information
• To attempt to gain unauthorised access to any part of the site
• To transmit any harmful, offensive, or malicious content
• In any way that could damage or impair the functionality of the website

12. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

We recommend checking this page periodically.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms do not affect your statutory rights as a consumer under UK law.